People express their thoughts and emotions to one another both verbally and non-verbally, which together constitute communication. Healthcare is one industry which requires the use of clear and effective communication in many ways every day. Being able to connect with others through carefully chosen words and gestures is critical to good patient & healthcare relations.
The need for excellent communication skills is needed routinely in healthcare. The ability to both understand others and be understood oneself is vital to establishing and maintaining positive relationships between patients and medical staff. Examples where this is necessary include explaining a diagnosis and treatment options, reassuring upset patients of family members, obtaining informed consent, and educating patients about use of medications or special nutritional needs.
Sometimes patients may be especially difficult and reluctant to receive care, usually out of fear. Such a situation also calls for the need to possess strong communication skills, as the patient's animosity poses a considerable barrier. A healthcare worker who can reach these people by calming their fears and convincing them to accept medical assistance is truly invaluable to the facility he or she is working at.
Always being truthful with patients is a must, as it is the foundation which trust is built upon. Keeping one's word to patients is one aspect of this, and in the event this is not possible, they should be given a clear and honest explanation why not. Being direct but tactful when patients ask about their condition is another way to ensure candor.
Availability and responsiveness are also vital to positive relations between patients and their caregivers. Making oneself easy to reach and approach to the patients themselves as well as their families can be very reassuring. Listening to their needs and responding promptly in an appropriate manner are important too, so the people know they matter and that their well-being is the top priority.
Patients with different cultural backgrounds and beliefs are likely to have values which differ from that of others, this fact should always be taken into consideration when communicating with them. If one is uncertain whether a particular action or gesture is acceptable to someone of another background, it's best to always ask first instead of assuming and making them uncomfortable.
Effectively relating information so others comprehend, and not failing to show compassion and empathy towards their position are the most important qualities in healthcare professionals where communication is concerned. Happy patients mean happy staff, as those who are more at ease will also be more receptive to care.
The need for excellent communication skills is needed routinely in healthcare. The ability to both understand others and be understood oneself is vital to establishing and maintaining positive relationships between patients and medical staff. Examples where this is necessary include explaining a diagnosis and treatment options, reassuring upset patients of family members, obtaining informed consent, and educating patients about use of medications or special nutritional needs.
Sometimes patients may be especially difficult and reluctant to receive care, usually out of fear. Such a situation also calls for the need to possess strong communication skills, as the patient's animosity poses a considerable barrier. A healthcare worker who can reach these people by calming their fears and convincing them to accept medical assistance is truly invaluable to the facility he or she is working at.
Always being truthful with patients is a must, as it is the foundation which trust is built upon. Keeping one's word to patients is one aspect of this, and in the event this is not possible, they should be given a clear and honest explanation why not. Being direct but tactful when patients ask about their condition is another way to ensure candor.
Availability and responsiveness are also vital to positive relations between patients and their caregivers. Making oneself easy to reach and approach to the patients themselves as well as their families can be very reassuring. Listening to their needs and responding promptly in an appropriate manner are important too, so the people know they matter and that their well-being is the top priority.
Patients with different cultural backgrounds and beliefs are likely to have values which differ from that of others, this fact should always be taken into consideration when communicating with them. If one is uncertain whether a particular action or gesture is acceptable to someone of another background, it's best to always ask first instead of assuming and making them uncomfortable.
Effectively relating information so others comprehend, and not failing to show compassion and empathy towards their position are the most important qualities in healthcare professionals where communication is concerned. Happy patients mean happy staff, as those who are more at ease will also be more receptive to care.
About the Author:
Edward J. Stark is a marketing expert that specializes in healthcare focused marketing. If you are interested in learning more about healthcare marketing services he suggests that you check out www.beaconfey.com.
